Photo by Whitney Lee 2013

Basic information | Base Pricing and Ordering Policy


How to order custom cakes?

Best way to inquire about custom cake order is by email. Our email address is info@polkadotscupcakefactory.com. Please send us the date of the event, number of servings, links or pictures of the cake and inspirational materials( invitations, pictures, magazines, stickers, or color swatches).

We recommend a minimum 1 week notification to complete your custom cake, depending on the design complexity. Weekend dates usually fill up pretty fast. Once we reached our fridge capacity, we cannot take any more projects for custom cake order.

To view more of our cake design, visit our Flickr Gallery.  Our final product will resemble the style of our previous work.

How far in advance should I place the custom cake order?
As soon as you know the date of your event. We can only  accommodate certain number of cakes on the weekends due to our limited kitchen space. We recommend a minimum 1 week notification to complete your custom cake.Weekend dates usually fill up pretty fast.

The total price of your cake depends on the following: number of servings, the complexity of the design, rental fee (if any), delivery and set up time at the venue (if applicable). Our custom cake starts at $5/ serving and up + sales tax.

Note
*There is additional cost for  specialty diet cakes, cakes with fresh fruits, and nuts. Egg Free, dairy Free, and  gluten free cakes are available upon request. Minimum order is 1 dz cupcakes with the same flavor or a 6" round cake. We do sheet cakes and square cakes as well. Prices for sheet cake are available upon request.

Rental Policy We have a variety of cake stands that can be rented out. Please ask our staff for pricing.

We require a security deposit of $100 for any rental items and must be submitted upon placing the order. All rental items are due back on the next business day after the event. Please be courteous and return the stand back to us within that time frame as we have other clients who will be using the stands. Once the rental items are returned undamaged, your security deposits will be returned to you. Failure to do so, will result in additional charges.

Ordering and payment
We accept cash, local check, or credit cards. All of our cakes are custom-made and decorated to order. Since each item is one-of-a-kind, 
our cake prices are based on the ingredients used and time required for assembly and decoration.
A 50% non-refundable deposit is due at the time of order placement.

A credit card information or advance payment is required to secure your custom order. Final payment is due upon pick-up or delivery on the scheduled date. There is a $25 fee for returned checks. Prices do not include delivery fee. No order is final until we get all the information we need for the custom cake.

Cancellation and return policy Due to varying degrees of intricacy for each cake design, cancellations deadline for all custom orders will be determined at the time the order is placed. The cancellation deadline will be at minimum 1 week and more depending on the complexity.  If a cancellation is received after the cancellation deadline, the 50% non-refundable deposit will be forfeited.

Any changes (date, color, size, decoration, etc.) to the order must be done one week prior to pick up / delivery or there will be an additional charge of 25% to change the order. 

Due to tedious, handcrafted nature of our products, we are unable to provide refunds or exchange custom cakes or cookies. Please contact us if you have any questions at 512.476.3687.