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CONTACT / ORDER

Polkadots Bakery

Polkadots Bakery

  • Home
  • Story
  • Weddings
  • Corporate
  • Flavors
  • Gallery
  • Gift Cards

Can I buy just one cupcake?

Yes, you can buy as few or many as you would like to. We may run out of certain flavors on occasion, but since we bake continuously each day, don’t be afraid to ask if your favorite isn’t out on display! You can call our store 512.476.3687 to save your the specific cupcake flavor.

How do I place an order for cupcake or custom cake?

To order for pick up / delivery, please use "CONTACT" form on the top right of the page. Our cake artists will respond to your questions within 24 hrs.

Do you deliver?

Yes. Delivery to west campus and downtown area is a minimum of 6 cupcakes. Delivery to UT inner campus starts at $23 and up. Outside of UT and downtown area will be charged based on the distance from our store to the destination. We will make an arrangement with the recipient before we make the delivery via text or phone call. We don't do surprise delivery due to the nature of our products and unpredictable TEXAS heat. There will be an additional charge for specific requested time delivery.

When should I place my custom order?

As soon as you know the date of your event. We recommend that all custom cakes orders be placed at least 1 week in advance. The planning, assembly, and decoration processes are often very time-consuming and labor-intensive. No order is final until we get all the information we need for the custom cake and deposit. Please complete our order form

Do you make sugar-free, dairy-free, egg-free or gluten-free baked goods?

No we don't do Egg Free or dairy Free or sugar free baked goods. We do make gluten free cakes are available upon request, minimum order is 1 dz cupcakes with the same flavor. Please notify us at least 1 week in advance for custom cake order.

Do your products contain nuts?

Some of our products contained nuts and some don't. Our kitchen isn't 100% peanut free and all our products are baked or used with the same equipment.

How much do your custom cakes cost?

Each cake is priced depends on the number of servings and design complexity. Please fill out our "CONTACT" form inquiry button located on the right hand side corner of our website to get an estimate. Our cake artists will respond to your questions within 24 hrs.

How do I set up an event consultation?

Please use our "CONTACT" button on the right hand side of the page to start your event inquiry process. Our cake artists will respond to your questions within 24 hrs.

Rental Policy

We have a variety of cake stands that can be rented out. Please ask our staff for pricing.

Ordering and payment

We accept cash, local check, or credit cards. All of our cakes are custom-made and decorated to order. Since each item is one-of-a-kind, our cake prices are based on the ingredients used and time required for assembly and decoration. A 50% non-refundable deposit is due at the time of order placement.

A credit card information or advance payment is required to secure your custom order. Final payment is due upon pick-up or delivery on the scheduled date. There is a $25 fee for returned checks. Prices do not include delivery fee. No order is final until we get all the information we need for the custom cake.

Cancellation and return policy

Due to varying degrees of intricacy for each cake design, cancellations deadline for all custom orders will be determined at the time the order is placed. The cancellation deadline will be at minimum 1 week and more depending on the complexity. If a cancellation is received after the cancellation deadline, the 50% non-refundable deposit will be forfeited.

Any changes (date, color, size, decoration, etc.) to the order must be done one week prior to pick up / delivery or there will be an additional charge of 25% to change the order.

Due to tedious, handcrafted nature of our products, we are unable to provide refunds or exchange custom cakes or cookies.

The Process

Currently, we only do scheduled sample box to go for pick up on Monday – Saturday 12PM – 4PM. A sample box consists of 6 different cupcakes flavor for $22.

We use the same batter for cake and cupcakes.

Here is a link to our menu: http://polkadotscupcakefactory.com/flavors/

You may choose any of the six cupcakes flavors from the above link – except for the flavor of the month cupcake. The flavor of the month is our rotating menu. This flavor is not available as wedding cake flavor.

The final cost of the cake depends on the flavor, design, the number of servings, and the delivery + set up fee. If you have a cake photo that you like, I can take a look and let you know to make sure we can do the design that you love.

 

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John Doe

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Jane Doe
Congratulations UT tonight!! This groom’s cake w Congratulations UT tonight!! This groom’s cake was made few days before Ellis was born 😆😅😁Yes, it was a closed call 💗🧡🍊 #polkadotsbakery
September’s cakes 🍰🍰🍰 #polkadotsbakery September’s cakes 🍰🍰🍰 #polkadotsbakery
New fall flavor! Pumpkin cheesecake - pumpkin spic New fall flavor! Pumpkin cheesecake - pumpkin spice cake, cheesecake mouse, and cream cheese buttercream #polkadotsbakery
First month went by so fast 🙏💗🍰🎂 #polk First month went by so fast 🙏💗🍰🎂 #polkadotsbakery
Parents 📣📣📣 Happy First day of school! #p Parents 📣📣📣 Happy First day of school! #polkadotsbakery
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Hours

MONDAY - SATURDAY

12:00PM - 5:00PM

CLOSED ON SUNDAY

Contact Us

512.476.3687
info@polkadotscupcakefactory.com
944 E 51st
Austin, Texas 78751

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